Description

The PC Management Lead oversees end-to-end PC lifecycle operations under IT BAR Services, ensuring standardized delivery, inventory accuracy, SLA compliance, and continuous service improvement in accordance with the approved SOW.

• Lead handling of hardware new/replacement requests and availment for standard, non-standard PCs, and mobile devices
• Oversee PC inventory management, including deliveries, staging, deployment, gatepass, and DTD creation
• Manage non-standard laptop staging, troubleshooting, and vendor endorsement reporting
• Oversee employee onboarding and offboarding device requests, including clearance computation and asset uploading
• Ensure Stores asset inventory is accurately managed for new and replacement requests
• Govern software license requests and deployment, including specialized software (e.g., Adobe, Office for Mac)
• Ensure all device services are logged and managed through ServiceNow
• Monitor SLAs for walk-in and remote PC support
• Prepare and submit daily, weekly, and monthly operational reports
• Act as point person in bridge calls for PC-related outages
• Drive continuous service improvement (CSI) initiatives
• Lead PC vendor management, including escalation of issues and performance monitoring
• Dispatch and monitor tickets endorsed to vendor support teams

Requirements

• 5–8 years in endpoint / PC management or IT operations
• Strong knowledge of PC lifecycle, ITSM, and ServiceNow
• Proven leadership and vendor coordination experience