Programmer

Typical Responsibilities

• Design and develop document templates for print, email, SMS, and digital delivery.
• Configure and program CCM platforms to generate personalized customer communications.
• Create business rules that determine what content is sent to different customers.
• Test documents for accuracy, formatting, and compliance requirements.
• Troubleshoot production issues and optimize document-generation performance.
• Support document migration and modernization projects.
• Work with business analysts, compliance teams, and stakeholders to implement communication requirements.

Required Skills

• Programming and scripting
• Database querying (SQL)
• Document composition and template design
• Data mapping and transformation
• Testing and debugging
• Understanding of business processes and compliance requirements
• Attention to detail, especially for customer-facing documents

The CCM Programmer is responsible for designing, developing, testing, and

maintaining customer communication solutions using CCM software. The role

involves creating dynamic document templates, integrating enterprise data

sources, implementing business rules, supporting production environments, and

ensuring communications are accurate, compliant, and delivered through multiple

channels.