Local Program Manager

The Local Program Manager is responsible for supporting basic client services and managing low-complexity accounts. Transactions may include air travel, hotel bookings, and visa arrangements, though the role focuses primarily on program management rather than direct transaction handling. This position plays a key role in overseeing the execution of basic program tasks, ensuring that service levels are met, and account activities are aligned with company standards.

JOB RESPONSIBILITIES:

1. Program Management and Client Support

• Provide support for basic client services by managing low-complexity accounts involving minimal transactions such as air travel, hotel bookings, and visa arrangements.
• Execute basic program tasks under the supervision of the team lead or supervisor, ensuring that SLAs are met (tasks completed within four hours).
• Provide program execution support, ensuring all aspects of the program are carried out in accordance with client needs and internal guidelines.

2. Transaction Support and Escalations

• Assist in transaction-related activities, particularly in hotel and visa coordination, though not directly handling transactions.
• Monitor transaction status, track any issues or delays, and escalate concerns to the appropriate higher-level personnel as needed.
• Assist in the investigation and resolution of issues related to account management, helping to ensure that program execution aligns with client expectations.

3. Account and Program Oversight

• Oversee the implementation and execution of programs to ensure client requirements are fulfilled in accordance with the service agreement.
• Ensure all activities comply with internal policies, SLAs, and client-specific guidelines.
• Participate in the program approval process as directed by the team lead or supervisor, ensuring all client needs are appropriately addressed.

4. Training and Development

• Acquire hands-on experience and training in program management and client service to build capability for future roles in account management.
• Continuously enhance program management skills through exposure to different account types and program activities.

REQUIREMENTS:

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 1–3 years of experience in program or project management
• Skills and Competencies: Strong client relations and customer service skills
• Skills and Competencies: Excellent communication skills, both verbal and written
• Skills and Competencies: Effective problem-solving and organizational skills
• Responsibilities and Duties: Understanding and ensuring SLA compliance