Job title: Team Leader

Account: UK Financial Customer Service

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 40,800 package depending on experience

Start date: 30-Mar

Qualifications:

• Bachelor's Degree

• Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment

• Sound knowledge on the banking domain and understanding of processes and bucket flows

• Good to have: Exposure to US or UK banking industry

• Not a job hopper

• Must not be a present or former employee of Wipro

Key Responsibilities:

• Manage and lead a team handling financial/banking accounts

• Monitor KPIs, productivity, and quality metrics

• Analyze collections data and reports to drive performance

• Ensure compliance with banking laws, guidelines, and internal processes

• Handle escalations and maintain high customer service standards

• Coach and mentor team members to achieve targets