Our team is committed to excellence and fostering a collaborative work environment in the Philippines. We are hiring a team leader to start immediately.

• Site: Cebu       
• Work Set-up: Onsite

Role & Responsibilities

• Lead and supervise a team to ensure alignment with project objectives and company standards.
• Coordinate daily team activities, monitor performance, and provide constructive feedback for improvement.
• Manage recruitment, training, and development of team members to enhance efficiency and growth.
• Resolve team conflicts and handle employee concerns effectively to maintain a positive work environment.
• Collaborate with management to set goals, track metrics, and report on team progress.
• Ensure adherence to company policies, procedures, and on-site safety regulations.

• Requirements:
• 2-year undergraduate degree (communications arts and education majors preferred)
• At least 1-2 year of experience as a call center/BPO Team Lead
• Excellent communication skills
• Experience in developing talents to its full potential
• Effective communication and interpersonal skills
• Proficient in creating reports and in using MS Office
• Must be willing to work flexible schedules (including weekends and holidays