Qualifications:

Holder of a degree in fields related to Information Technology, Computer Science or related fields.

At least 2 years of experience in platform operations, system support, technical operations, IT Support, LMS Management, or digital product management.

Principal Functions and Responsibilities:

Management & Operations

• Generates, validates, and reconciles access codes and accounts for local platforms.
• Maintains organized and secure logs of client account credentials.
• Monitors imported platform activities and version updates from foreign partners.
• Ensures timely release of access or account details as approved by the Officer.

Stakeholder Coordination

• Coordinates with Finance, Credits and Collections, and Inventory Management teams for invoice and product verification.
• Communicates with Sales to confirm authorized recipients of access credentials.
• Coordinates with Customer Success regarding client access credentials.
• Support communication with local partners and developers for issue reporting and system updates.

Quality Control & Support

• Performs Tier 3 support assistance for imported platforms, documents user concerns and follow-up actions.
• Ensures accuracy of data entries and license distribution.
• Reports discrepancies or data issues to the other Officers for review and correction.
• Report Tier 4 concerns to the Officer or partners.
• Monitors logs and documentation accuracy for operational compliance.

Product Evaluation of Digital Products

• Assist in evaluating foreign platforms for functionality and compliance.
• Records findings and assists in preparing documentation for management review.
• Conducts hands-on testing of new or updated digital solutions from partners.
• Validates product functionality, access, and reliability against company standards.

Others

• Participates in internal meetings and orientations on imported platform operations.
• Performs additional functions as may be assigned by the Officer of ETM Head.