Job Summary

Specialist solves technical issues without predefined processes; drives process standardization and knowledge retention. Leads the development of technical documentation and knowledge bases. Demonstrates in-depth expertise in specific technical domains alongside a broad foundation. Identifies and mitigates risks in non-standard scenarios; proposes and escalates improvement suggestions; supports process optimization and standardization. Supports task management; facilitates knowledge sharing and technical exchanges among team members; leads resolution of technical issues. 

Key Responsibilities

• Provide end-user support for hardware, software, and IT issues
• Troubleshoot and resolve incidents within SLA timelines
• Maintain and support laptops, PCs, and other endpoint devices
• Perform preventive maintenance and ensure system reliability
• Support basic IT security, updates, and incident response

Qualifications

• Bachelor’s degree in IT or related field
• 3+ years IT support experience
• Knowledge of troubleshooting, networking, and helpdesk systems
• IT certifications (CCNA, MCSE, A+, etc.) preferred
• Strong communication and problem-solving skills