Client and Service Coordination:

• Handle client inquiries from the Facebook channel and address concerns in a professional manner.
• Prepare proposals and quotations for B2C clients (including EZY and Housemaid services).
• Arrange bookings for Housemaid services and ensure smooth scheduling of cleaning services.
• Prepare the daily car route for the next day’s cleaning service and update the daily cleaner’s schedule as needed.
• Prepare job orders for the next day's services and coordinate with the team to ensure timely execution.
• Conduct ocular visits or site checks as needed to ensure service quality and client satisfaction.

Administration and Reporting:

• Post payments according to the cleaner's payment report and update B2C receivables accordingly.
• Maintain a database for existing and new B2C clients (EZY and Housemaid).
• Inventory and track housekeeping items to ensure adequate supply levels.
• Issue equipment and uniforms for newly joined housekeeping personnel.
• Ensure the confidentiality and security of company files, records, and filing systems.
• Coordinate and schedule meetings, distribute memos, and ensure timely communication of company news and information.

Housekeeping and Training:

• Conduct housekeeping training sessions as scheduled to maintain high service standards.
• Interview and provide contract orientation for new cleaners and housemaids.
• Oversee the cleanliness, housekeeping, and sanitation of the office and client locations.

Client Relations and Support:

• Handle client complaints professionally and escalate them when necessary.
• Collaborate with the marketing team for any related concerns and support in promotional activities.

Miscellaneous Duties:

• Operate office equipment such as printers, fax machines, and copiers as needed.
• Ensure office and cleaning supplies are maintained and coordinate with the head office to ensure adequate stock levels.
• Perform other tasks as assigned by management.