Description

• Provide technical support for process-related inquiries in a timely manner.
• Assist in troubleshooting process issues and provide solutions to optimize workflows.
• Collaborate with engineering teams to improve existing processes.
• Prepare and maintain documentation for processes and technical support activities.
• Train users on new process implementations and updates.

Requirements

• Educational Qualifications: Diploma in a relevant field (2 to 4 year course)
• Experience Level: at least 1 year of experience in a technical support role.
• Skills and Competencies: Proficient in MS Office applications.
• Qualities and Traits: Strong problem-solving skills and attention to detail. Knows simple QC tools such as Fish Bone Diagram, Pareto chart, Line or Bar graph, etc.
• Responsibilities and duties: Ability to identify and set priorities; willing to work on extended hours and shifting work schedule
• Working Conditions: Production environment