Calling all IT and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring. 

Join our expansion as we look for 10 qualified Field Technicians in the Pampanga area.

What you'll get?

• Permanent and Direct employment (Not under agency)
• Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
• Christmas Bonus on top of 13th month pay.
• Motorcycle Allowance
• Career growth through our Career & Leadership Program
• Employee Rewards and Recognitions Program

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY. 

JOB SUMMARY: 

• The Field Technician plays a crucial role in the efficient and effective fulfilment and management of clients’ service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment and reporting, including asset care and management.

KEY RESPONSIBILITIES: 

• Service request fulfilment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customer’s specifications and requirements, including agreed service turnaround time or completion. 
• Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
• Merchant Training: Provide training to merchants to ensure that all merchant’s cashiers understand the functionality, basic care and security of the deployed terminals. 
• Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
• On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done 
• Submission of Field Service Reports: Comply with the company’s policy and procedures on on-time submission of field service and related reports.
• Field Expense Liquidation: Comply with the company’s policy and procedures on on-time liquidation of field expenses.
• Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment. 
• Others: Attend scheduled trainings and meetings from time to time.

• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated driver’s license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Ability to work independently and as a part of a team.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained.