Description

This role is focused on managing pharmacy-related accounts and operations. You’ll make sure everything runs smoothly for clients, resolve issues, and coordinate with different teams. You’ll also act as a subject matter expert (SME) and help guide other team members.

• Review guidelines and client instructions to ensure tasks are done correctly
• Work with different teams to deliver accurate and timely results
• Update client documents and help manage system or plan changes
• Prepare and check reports for accuracy
• Help investigate issues, identify root causes, and support solutions
• Coordinate with international/onshore teams to ensure alignment
• Act as an expert for certain processes and support complex concerns
• Monitor work quality and flag risks early
• Support testing, new client setups, and daily progress tracking
• Help guide and support team members in their daily tasks
• Act as a go-to person for questions and issue resolution

Requirements

• At least 8 years of relevant experience
• Background in Pharmacy Benefit Management (PBM) or RxClaim (experience in pharmacy or prescription-related customer service is also helpful)
• Strong analytical and problem-solving skills
• Able to manage multiple tasks in a fast-paced environment
• Good communication and teamwork skills
• Comfortable using tools like Excel, Word, PowerPoint, Teams, SharePoint
• Can work independently and take ownership of tasks
• Experience guiding or supporting other team members
• Experience in account management or client support (Nice to Have)
• Knowledge of healthcare or benefit plan setup (Nice to Have)
• Experience using internal systems or tools related to reporting or claims (Nice to Have)
• Ability to quickly learn new systems and processes (Nice to Have)