Essential Duties

• Monitor and manage overdue customer accounts.
• Contact customers via phone, email, or written communication to follow up on outstanding payments.
• Negotiate and repayment plans and settlements in line with company policies.
• Maintain accurate records of collection activities and customer communications.
• Escalate unresolved or high-risk accounts to senior management when necessary.
• Prepare reports on collection performance and ageing accounts.
• Ensure compliance with company policies and legal regulations related to debt collection.
• Support and remedial actions for non-performing accounts to minimize financial risk.
• Perform other related duties as may be assigned by the immediate supervisor.

Job Specification

(Education and/or Work Experience Requirements):

• Bachelor’s degree in finance, Business Administration, Legal Management, or related field.
• Proven experience in collections, credit control, or accounts receivable (preferred).
• Strong negotiation and communication skills.
• Ability to handle difficult conversations professionally.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Office (especially Excel
• Graduate of any business-related course
• With good oral and written communication skills