Atlassian Administrator

We’re Hiring: Atlassian Administrator!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an Atlassian Administrator to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Atlassian Administrator

Work Arrangement: Work from Home

Location: Philippines - Angeles (Pampanga), Mabalacat, Ortigas, Makati. Cebu, Davao

Schedule: Morning Shift

Job Description:

As an Atlassian Engineer (JSM & Assets Specialist), you will design, implement, and support enterprise-grade JSM and Assets configurations for our clients. You’ll work closely with project managers, consultants, and customer stakeholders to build tailored service management solutions, automate processes, and optimise the end-to-end Atlassian environment. 

You’ll also play a hands-on role in client implementations, migrations, integrations, and managed support, helping shape Corptec’s growing Atlassian practice. 

Key Responsibilities 

• Design and configure Jira Service Management (JSM) projects including request types, SLAs, queues, workflows, approvals, and automation rules. 
• Implement and optimise Assets (formerly Insight) to build and manage CMDBs for IT and non-IT assets. 
• Develop object schemas, custom attributes, relationships, and automation within Assets. 
• Integrate JSM with other tools (e.g., Confluence, Opsgenie, Microsoft Entra, Slack, or custom APIs). 
• Support Atlassian Cloud migrations and configuration of user access, permissions, and roles. 
• Deliver enhancements, automation, and scripts using Automation for Jira, ScriptRunner, and REST APIs. 
• Conduct discovery workshops with clients to gather and translate business requirements into Atlassian solutions. 
• Develop documentation, runbooks, and provide handover/training for customer administrators. 
• Provide Tier 2–3 managed support for Atlassian customers under managed service model. 
• Collaborate with internal Atlassian team to develop templates, best practices, and reusable configurations. 

Qualification and requirements:

Desirable (Nice-to-Have) 

• Atlassian certifications (ACP-420: JSM Projects, ACP-620, or ACP-520). 
• Experience with Atlassian Cloud to Cloud or Server to Cloud migrations. 
• Exposure to Opsgenie, Statuspage, or Bitbucket. 
• Experience in scripting languages (Groovy, Python, or PowerShell). 
• Background in ITSM, DevOps, or ITIL process implementation. 
• Familiarity with Connector apps like Elements Connect, Refined, or Tempo. 

Non-negotiable skills & requirements:

• 3+ years of hands-on experience as an Atlassian Administrator, Engineer, or Consultant. 
• Strong proficiency with Jira Service Management Cloud (or Data Center). 
• Proven experience designing and implementing Assets (Insight CMDB) including schemas, relationships, and automation. 
• Excellent understanding of service management processes (ITIL) and how they map to JSM. 
• Experience with Jira automation, ScriptRunner, and REST API integrations. 
• Understanding of user management and access control (Groups, Roles, Permissions). 
• Experience in migrating or integrating Jira and Confluence environments. 
• Solid problem-solving and analytical skills with strong attention to detail. 
• Exceptional communication skills — comfortable engaging directly with customers. 

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  
• Flexible leave credits which may be used for vacation, emergency and sick leaves  
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  
• Endless opportunities for career advancement  
• Annual Performance Review with Salary Increase  
• We set you up for success with a company-provided PC/Laptop and fiber internet connection  
• Tech-on-wheels Support  
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
• International career growth and connections  
• Unlimited cash incentives for hired referrals  
• Mental Wellness Employee Assistance program through Lifeworks  
• In-house psychiatrist available to support employees' well-being  
• Become part of the Employee Share Units program  
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. Please use a clean, distraction-free background and speak clearly and articulately.**