Operations Manager/Project Manager

We're looking for someone with at least four years of experience in a project management or operations role, organized, client-facing, and able to keep complex projects moving without building them themselves. You don't need to know how to build these tools. You need to know them well enough to manage the people who do and communicate intelligently with clients.

Experience & Background

• Minimum 4 years in a project management or operations role
• Experience working directly with clients, calls, onboarding, and ongoing relationships
• Comfortable managing freelancers and external collaborators across multiple projects
• Familiar with Monday.com, ClickUp, Airtable, Softr, and Make.com
• Experience representing a company externally with professionalism and confidence

Technical & AI Fluency

• Comfortable using AI tools, ChatGPT, Claude, and Gemini as part of daily work
• Uses AI to communicate better, stay organized, and move faster
• Tech-savvy and can hold an intelligent conversation about systems and tools

How They Work

• Takes full ownership of their clients and projects, no hand-holding needed
• Proactive, clients hear from you before they have to ask
• Thinks ahead, spots problems before they become issues
• Comfortable leading calls and conversations independently
• Detail-oriented without losing sight of the bigger picture

Who They Are

• Genuinely enjoys client relationships and communication
• Professional and confident in client-facing situations
• Organized and reliable, people can count on you
• Coachable and open to feedback
• Gets real satisfaction from seeing a client's business transform because of the work you helped coordinate

Section 1: Role Overview & Responsibilities

You own the client experience from onboarding to delivery, managing projects, coordinating the team, and making sure every client engagement runs smoothly and on time. You are not building. You are managing, communicating, and making sure the right things happen at the right time.

Client Management & Relationships

• Own the client relationship from onboarding call through project completion
• Join (lead) onboarding calls, check-in calls, and ongoing client communication
• Handle client-facing Email and WhatsApp conversations for active projects and sales
• Proactively track follow-ups, next steps, and open items across all clients
• Ensure every client always knows what's happening and what's coming next

Project & Delivery Management

• Manage all client projects and deliverables, tracking timelines, budgets, and meetings
• Keep Monday.com, Toggl, and Project Roadmap updated across all client projects
• Coordinate freelancers and builders and track progress across all active projects
• Manage the Loom and Scribe video library

Software Partnerships & Certifications

• Manage all relationships with software partners and vendors
• Track commissions, referral arrangements, and partner agreements
• Own certifications across relevant platforms and keep them current
• Represent Klyne & Co professionally in all partner communications

Sales Support

• Support the sales process, assist with prep materials, coordinate discovery calls, and follow through
• Participate in sales conversations and help scope projects 
• Understand the full scope of what we offer and communicate it clearly to prospects

Tools We Use

Monday.com · ClickUp · Softr · Airtable · Make.com · Google Workspace · WhatsApp Business · Loom · Scribe · ChatGPT · Claude · Gemini

Project Manager

Location: Remote

Employment Type:Full-time | Permanent Night Shift | 40 hrs a week

Salary: Weekly payout in USD (please include expected weekly rate in your application)

How to Apply:

-Your updated resume

-Your expected weekly rate in USD

-A 1–2 minute video introduction (introduce yourself, your experience, and why you’re a good fit for the role)