The Operations Manager is a pivotal leadership role responsible for overseeing the day-to-day operations of the organization. This includes managing all office, staff, and operational functions while ensuring the smooth delivery of behavioral services. The Operations Manager also serves as the key point of contact for the organization’s senior management in Hong Kong, local government agencies, and medical or hospital partners, ensuring strong communication and alignment with key stakeholders.

While direct experience in autism or behavioral services is not a requirement, a strong understanding of operations management, team coordination, and leadership will be essential. The ideal candidate will have excellent organizational, communication, and interpersonal skills, with a passion for improving operational systems in a service-based environment.

1. Operations Management:

• Oversee and streamline daily operations to ensure efficiency and high-quality service delivery.
• Manage operational processes, systems, and resources to meet organizational goals and client needs.
• Work closely with senior management (including the boss in Hong Kong) to develop and implement strategies that improve overall operations.
• Ensure compliance with company policies, regulatory requirements, and best practices in service delivery.
• Manage office facilities, supplies, equipment, and technology resources effectively.

2. Staff Management & Support:

• Supervise administrative and support staff, including recruitment, training, and performance management.
• Foster a positive and collaborative work culture, promoting staff retention and professional growth.
• Support staff with necessary resources, mentorship, and training related to operational functions and behavioral principles.
• Ensure staff are aligned with organizational objectives and have a clear understanding of their roles and responsibilities.

3. Client & Program Coordination:

• Coordinate and ensure smooth operation of client programs and services, working with clinicians, behavior analysts, and other team members.
• Monitor and evaluate program outcomes, making recommendations for operational improvements.
• Provide exceptional customer service, addressing client and family needs and concerns.

4. Liaison with Management and External Stakeholders:

• Act as the primary point of contact with the executive team in Hong Kong, providing regular updates on operations, challenges, and progress.
• Establish and maintain strong relationships with government agencies, medical professionals, and hospitals to support program development and referral processes.
• Represent Autism Partnership Manila in discussions with healthcare and government entities, ensuring compliance with regulations and building partnerships for the future growth of the organization.

5. Financial & Budgetary Oversight:

• Assist in the preparation and management of operational budgets, ensuring cost-efficiency and resource allocation.
• Oversee financial processes related to office and operational expenses, forecasting, and reporting.
• Assist in managing contracts, vendor relationships, and procurement processes.

6. Office & Administrative Oversight:

• Oversee office administration, including scheduling, client appointments, and staff work schedules.
• Ensure the smooth operation of daily administrative tasks, including documentation, record-keeping, and compliance with privacy standards.

7. Process Improvement & Quality Assurance:

• Continuously assess and improve operational systems to maximize efficiency, service quality, and team collaboration.
• Implement and track performance metrics to evaluate the effectiveness of operational processes and service delivery.
• Provide recommendations to management on operational enhancements or resource needs.

• Education: Bachelor’s degree in Business Administration, Management, Psychology, or a related field. Advanced degree is a plus.
• Experience: Minimum of 3 years of experience in an operations, administrative, or managerial role, with a strong preference for experience in service-based industries. Previous experience in healthcare, education, or behavioral sectors is advantageous but not required.
• Skills:
• Strong organizational, problem-solving, and time-management skills.
• Excellent interpersonal and communication skills (both written and verbal).
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of behavioral principles (e.g., ABA) is a plus; training can be provided.
• Experience in liaising with senior management, government agencies, and healthcare professionals is highly desirable.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and operational tools.

Personal Attributes:

• Strong leadership and interpersonal skills with a collaborative approach to management.
• Detail-oriented with a focus on quality and efficiency.
• Empathetic, with a genuine passion for improving the lives of individuals with autism and their families.
• Adaptable and open to continuous learning and improvement.

What We Offer:

• Competitive salary and benefits package.
• Professional development opportunities.
• A supportive and rewarding work environment where you can make a meaningful impact on the lives of individuals with autism.
• Opportunities for growth within a dynamic and expanding organization.