OPERATIONS OFFICER

The Operations Officer supports and oversees day-to-day operations of local and international store branches, ensuring consistent execution of company standards, operational efficiency, and compliance across all locations. The role focuses on multi-branch coordination, performance monitoring, process standardization, and cross-border operational alignment.

KEY RESPONSIBILITIES

• Monitor and support daily operations of local and international store branches
• Ensure consistent implementation of company policies, SOPs, and operational standards across all locations
• Coordinate with international branch leaders to align operational practices, reporting, and performance expectations
• Support store openings, expansions, and operational rollouts for international branches
• Track and analyze operational KPIs including sales performance, productivity, service levels, and compliance for local and international branches
• Prepare consolidated operational reports for management, including cross-country performance comparisons
• Assist in identifying operational risks and improvement opportunities across markets
• Ensure compliance with internal controls, company policies, and applicable local regulations in each operating country
• Support internal audits, operational reviews, and compliance checks for international operations
• Monitor implementation of corrective and preventive actions across branches
• Assist in developing, documenting, and updating SOPs to ensure standardized operations across countries
• Recommend and support process improvements to enhance efficiency, cost control, and service quality

QUALIFICATIONS

• Bachelor’s Degree in Business Administration, Management, Operations Management, Industrial Engineering, HR, or related field
• At least 3–5 years of operations experience, preferably in multi-branch or international retail operations
• Experience coordinating with overseas branches or cross-cultural teams is a strong advantage
• Strong analytical, reporting, and stakeholder management skills
• Willingness to work flexible hours to support international operations