Small Business Superstar (Full-Time, US Day Shift)

Work Setup: Remote

Employment Type: Full-Time

Schedule: Monday–Friday, US Business Hours

Pay: $5.50–$6.00 USD per hour, depending on experience

About the Role

We’re a managed services business that hires full-time Filipino professionals to work as dedicated assistants for American small business clients.

We’re looking for a Small Business Superstar who can become a dependable part of one small service business. This is an all-around role involving customer communication, scheduling, administrative work, records, follow-ups, and day-to-day operations.

This is not a call center role. You will not be taking 80 calls a day. Instead, you’ll help keep one business organized, make sure customers are looked after, and follow through on the things that need to get done.

We are not looking for someone who needs step-by-step instructions for every situation. We want someone who can understand the goal, use good judgment, solve problems, and take ownership of their work.

What You’ll Do

• Answer customer calls and inquiries professionally
• Ask the right questions to understand what customers need and explain services clearly
• Follow up with prospective and existing customers and help them determine the next step
• Schedule, confirm, and reschedule appointments
• Keep the service calendar accurate and identify scheduling conflicts early
• Maintain accurate customer and business records
• Organize documents, complete data entry, and handle administrative follow-ups
• Coordinate with the team when information or action is needed
• Follow up on open items until they are completed
• Notice problems before they become bigger and suggest better ways of doing things
• Help with other tasks as needed in a growing small business
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Requirements

• Experience working directly with customers, including phone communication
• Clear and easy-to-understand spoken English
• Strong organizational and communication skills
• Good judgment and problem-solving ability
• Comfortable working independently and taking ownership of tasks
• Available full-time during US business hours, Monday to Friday
• Your own laptop and a quiet place to take customer calls
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Strongly Preferred

• Previous leadership, supervisory, or team-lead experience
• A college degree, preferably in business, engineering, science, or a related field
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What We Offer

• $5.50–$6.00 USD per hour, depending on experience
• Weekly pay
• Headset provided
• Internet upgrade reimbursement
• 6 paid US holidays
• 10 days of paid time off per year, accrued monthly
• Stable, full-time remote work

How to Apply

Please submit your resume and a self-video introduction of up to 2 minutes.

In your application, please tell us briefly about:

1. Your experience working with customers
2. Your experience with administrative or operations work
3. A time you solved a problem without being given step-by-step instructions

In your video, please:

• Introduce yourself
• Tell us about your most recent job
• Explain why you think you would be a great fit for this role

Please speak naturally and do not read from a script.

Start your application with the word MERIDIAN so we know you read the entire job posting.

Finch Harbor is a registered trade name of Nashville Technical Services LLC.