Operations Assistant/Specialist

Support & Operations Coordinator - (HR73931)

Location: Remote (LATAM)

Salary Range: 1800 - 2200 USD/month

Work Schedule: Monday to Friday; 9:00 AM -5:00 PM (EST)  

NOTE: INDEPENDENT CONTRACTOR POSITION

About the Company:

Sagan represents a growing technology-enabled business with a client-focused team that manages ongoing support, development, and operational workflows. The company values responsiveness, organization, accuracy, and reliable execution across its day-to-day operations

Position Overview:

The Support & Operations Coordinator will manage front-line support workflows and recurring operational processes, ensuring tickets, communications, follow-ups, and administrative tasks are handled accurately and on time.

The ideal candidate is highly organized, detail-oriented, and comfortable managing a high volume of open items across multiple systems. They should have strong follow-through, communicate professionally with clients and vendors, and proactively identify anything that needs attention.

This role is focused on coordinating workflows rather than independently performing specialized accounting, software development, or QA functions.

Key Responsibilities:

• Open, maintain, update, and close support tickets as appropriate.
• Monitor support, development, and QA queues and ensure items are properly prioritized and routed.
• Track client and vendor communications and follow up on outstanding items.
• Maintain accurate documentation, ticket records, and operational information.
• Ensure open requests and action items continue moving forward without falling through the cracks.
• Prepare weekly billing information and coordinate related administrative tasks.
• Review timesheets for completeness and accuracy.
• Assist with project setup and ongoing project administration.
• Maintain ticket hygiene, including accurate statuses, notes, ownership, and follow-up dates.
• Prepare information and materials needed for client calls.
• Coordinate recurring operational tasks and ensure deadlines are consistently met.
• Identify workflow gaps, missing information, or overdue items and proactively escalate when needed.
• Support the team with additional operational and administrative coordination as required.

Qualifications:

• 2+ years of experience in operations, customer support, project coordination, or a similar role.
• Strong organizational and time-management skills.
• Demonstrated ability to manage a high volume of tickets, tasks, follow-ups, and recurring deadlines.
• Exceptional attention to detail and accuracy.
• Strong written and verbal English communication skills.
• Experience working with ticketing, CRM, project management, or similar workflow systems.
• Comfortable coordinating across clients, vendors, and internal teams.
• Ability to independently prioritize competing requests and maintain consistent follow-through.
• Proactive approach to identifying and resolving outstanding items.
• Comfortable working remotely and independently in a fast-paced environment.

Nice-to-Haves:

• Experience supporting a technology or SaaS environment.
• Experience with helpdesk, CRM, project management, or billing platforms.
• Experience coordinating development or QA workflows.
• Familiarity with timesheet and billing processes.
• Experience working with U.S.-based clients or teams.
• Experience identifying opportunities to improve operational workflows.