Operations & Growth Assistant

We are looking for a proactive, detail-oriented, and business-minded Virtual Assistant to manage and grow our short-term rental business.

We are looking for someone who can eventually take ownership of the day-to-day operations while continuously improving our business performance.

Your Responsibilities:

1, Guest Communication

• Manage all guest communications before, during, and after their stay.
• Respond promptly and professionally to guest enquiries.
• Follow our communication guidelines and house rules.
• Escalate any urgent issues when necessary.

2, Operations

• Manage calendars and reservations across all listings.
• Coordinate daily check-ins and check-outs.
• Schedule and coordinate cleaning after every reservation.
• Ensure all operational tasks are completed smoothly.

3, Listing Optimisation

• Continuously improve listing titles, descriptions, photos, and pricing strategies.
• Analyse competitors and market trends.
• Increase occupancy rate while maximising revenue.
• Suggest improvements to guest experience and operational efficiency.

4, Business Growth

• Research new booking platforms that can increase our exposure and bookings.
• Identify new opportunities to improve revenue.
• Recommend automation tools and workflow improvements.
• Assist with launching new listings in the future.

Training

We will provide training and regular meetings to establish our operating procedures and communication standards. Once you understand our workflow, we expect you to work independently and proactively suggest improvements.

We're Looking For Someone Who Is

Good in written English.

• Highly organised and detail-oriented.
• Proactive rather than reactive.
• Able to solve problems independently.
• Comfortable working remotely.
• Interested in growing with the business.
• Passionate about hospitality and customer experience.

Long-Term Opportunity

This is not just a customer service role.

We are looking for someone who wants to become an important part of our business. If you perform well, you will have opportunities to take on more responsibilities, including business development, operations management, and expanding our portfolio.

We value initiative, ownership, and continuous improvement. Our goal is simple: provide an outstanding guest experience while maximising occupancy and revenue.