Description

The Operations Assistant Manager will oversee various functions within the Property & Casualty Insurance sector.

• Assist in managing operations and ensuring efficiency.
• Support billing, account management, and policy servicing.
• Lead a team in a contact center environment.
• Analyze processes and recommend improvements.
• Ensure compliance with insurance billing processes.

Requirements

• Bachelor’s degree preferred; equivalent work experience accepted.
• 1–2 years of pure insurance experience in Property & Casualty -Life & Annuities.
• Minimum 2–3 years of contact center experience, with at least 1 year in a leadership/supervisory role.
• Strong knowledge of insurance billing processes and ECC account management.
• Excellent analytical, communication, and documentation skills.
• Proficiency in MS Office, QA tools, and CRM/contact center systems.
• Detail-oriented with the ability to identify trends and recommend solutions.
• Must have prior BPO experience.