Job description:

The Assistant Operations Manager supports the Operations Manager in running the day-to-dayoperations of the PH team. You will directly manage 5 or more Team Leaders, own the SOPframework, and be accountable for team performance across conversion, compliance, andculture. This is not a passive management role. You are expected to be on the floor, coaching,solving problems, and driving outcomes.

Requirements:

• Proven experience managing Team Leaders in a BPO, contact center, or sales environment.
• Demonstrated ability to write, implement, and enforce SOPs.
• Strong analytical skills: you are comfortable with data, spreadsheets, and performance reporting.
• Track record of hitting or exceeding sales conversion and compliance targets.
• Excellent communication skills in English, both written and verbal.
• Hands-on coaching style. You lead from the front.

Job Description:

SOP Development and Execution

• Write clear, practical SOPs that reflect how we actually work.
• Brief and train Team Leaders on every new or updated SOP.
• Hold TLs accountable for consistent SOP execution across their teams.
• Review SOPs regularly and update them when processes change.

Team Leadership

• Directly manage 5 or more Team Leaders across sales and operations.

Performance and Data

• Monitor daily, weekly, and monthly performance data across conversion, compliance, and productivity.

Sales Coaching

• Act as a sales coach, not just a manager. Be on the calls, review recordings, identify gaps.
• Work with TLs to run targeted coaching sessions that improve conversion rates.
• Develop and implement sales playbooks aligned with CIMET's products and value proposition.

Compliance and Quality

• Ensure the team meets all regulatory and internal compliance standards.
• Conduct audits and quality reviews with clear follow-up actions.
• Partner with the Quality team to close compliance gaps fast.

Culture and Values

• Model CIMET values in every interaction: integrity, accountability, customer focus, and growth.
• Create a positive, high-energy team environment where people want to perform.
• Recognize strong performance and address disengagement before it spreads.