Operation Associate

Job Summary:

• The Operations Associate plays a critical role in supporting the daily efficiency of our F&B establishments.
• This is an administrative-focused position dedicated to organizing our team, maintaining operational standards, and ensuring a secure environment through consistent monitoring and documentation.

Key Responsibilities:

1. Staff Scheduling & Coordination

• Draft and manage weekly shift rosters for all front-of-house and back-of-house staff.
• Handle shift swap requests, leaves, and emergency coverages to ensure the floor is always adequately manned.
• Monitor daily attendance and punctuality.

2. Administrative Support

• Maintain organized digital and physical records of daily sales reports and operational logs.
• Assist in tracking inventory levels and coordinating with suppliers for timely deliveries.
• Prepare internal memos and facilitate communication between management and the staff.

3. Staff Monitoring & Performance

• Observe staff adherence to company protocols, grooming standards, and service workflows.
• Conduct regular "floor checks" to ensure tasks are being completed during opening, turnover, and closing.
• Help identify training needs based on daily performance observations.

4. Safety & Security (CCTV Monitoring)

• Conduct CCTV reviews when requested to monitor operational flow, safety compliance, and security.
• Investigate and report any irregularities or incidents captured on footage.
• Ensure that safety protocols (e.g., cash handling, closing procedures) are strictly followed.

Qualifications:

• Proven experience in an administrative role, preferably in the F&B or hospitality industry.
• Strong organizational skills with the ability to manage complex schedules.
• Proficiency in basic office software (Excel, PowerPoint, Word).
• High level of integrity and attention to detail, especially regarding CCTV and staff monitoring.
• Excellent communication skills in both English and Tagalog.

Work Environment:

• 50% work from home, with occasional travel to branches for on-site check-ins, recruitment events, or training if required.