Ensures that the email account of the group is managed accurately and timely so that requests and concerns are promptly resolved

• Receives emails from clients regarding inquiries, concerns and Purchase Orders, etc. and forwards it to its corresponding salesman

• Sends out email to customer as per salesman’s inputs/feedback.

Ensures on-time and correct processing of request and documents related Foreign Department

• Processes specific documents/request forms (RFQ, RFSP, RFA, RFC, RFS) to be forwarded to Foreign Department

• Ensures that all documents are duly signed by the signatories

• Monitor status of the request and regularly updates salesman and General Manager

• Ensures that indent order and allocated items are served to customers once they arrive

• Coordinates with Foreign Department regarding delay of shipment and arrival of indent orders

• Coordinates with Foreign Department for updates in stocks/ inventory and product memo

• Ensures that the pricelist is regularly monitored and updated

• Communicates updates or changes to Sales Department

• Provide status and feedback to Foreign departments’ monitoring of RFQ and RFSP

Maintains regular coordination with the clients and processed customer requirements as deemed necessary for the operation

• Contacts clients via phone or email for any verification or assistance regarding concerns related to their assigned area.

• Prepares all needed documents on time for the accreditation and/or surety and performance bonds

• Coordinates with different departments to complete requirements for abovementioned requests.

• Submits the documentary requirements thru email or online portal

• Submits responses for online bids.

Provides correct and prompt processing of forms and requirements to facilitate smooth inter-department transactions

• Receives requests from salesman for inter-department transactions and prepares documentary requirements/forms. (HRD, Accounting, Admin, TSDG Service Requests)

• Process approval of the forms and monitors fulfillment of the request

Ensures accurate and timely update on the sales lead monitoring

• Facilitates email blasts to customers for promotional updates

• Regularly updates the excel file for sales lead monitoring

• Provides reports to Managers monthly