Online Customer Service Representative
Bingchun Tea Inc.
Benefits
Time Off & Leave
Birthday Leave, Compassionate Leave
Work-Life Balance
Flexible Hours
Description
- Act as the first point of contact for customers seeking assistance online.
- Utilize chat, email, and social media platforms to respond to customer inquiries.
- Provide accurate information on products and services while addressing customer concerns.
- Document customer interactions and feedback to improve service quality.
- Collaborate with team members to escalate complex issues effectively.
Requirements
- Job Title: Online Customer Service Representative
- Job Function: Customer Service & Support
- Responsibilities and Duties: Ability to manage multiple customer inquiries simultaneously.
- Qualities and Traits: Excellent communication skills with a knack for problem-solving.
- Qualities and Traits: Strong empathy and patience when dealing with customers.
- Working Conditions: Comfortable working in a remote setting with flexible hours.
- Qualities and Traits: Ability to work under pressure and handle challenging situations effectively.
Fatima Faith
HR ManagerBingchun Tea Inc.
Active within seven days
Working Location
2nd floor, Robinsons Cainta. H4P7+36M, Ortigas Ave Ext, Santo Domingo, Cainta, 1900 Rizal, Philippines
Posted on 25 Mar 2026
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