Customer Service Representative Voice/Non-Voice Account
SMCS Outsourcing
Benefits
Employee Recognition and Rewards
Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
HMO
Perks Benefits
Company Equipment, Well-Stocked Pantry
Professional Development
Job Training, Professional Development
Work-Life Balance
Flexible Hours, Work from Home
Description
- Provide exceptional customer service to clients via voice and non-voice communication channels.
- Respond to customer inquiries and resolve issues promptly and effectively.
- Maintain a clear and professional communication style while interacting with customers.
- Document customer interactions and provide feedback to improve service quality.
- Collaborate with team members to enhance overall service delivery.
Requirements
- Educational Qualifications:High school diploma or equivalent preferred.
- Experience Level:1-3 years of experience in a customer service role.
- Skills and Competencies:Strong English language proficiency; excellent customer service skills.
- Qualities and Traits:Empathetic, patient, and problem-solving oriented.
- Working Conditions:Ability to work in a fast-paced environment, both in-office and remotely.
Jeneline Gonzales
HR ManagerSMCS Outsourcing
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Posted on 28 Jul 2026
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