We are looking for a friendly and proactive E-Commerce Customer Service Representative to manage pre-sales inquiries, post-sales support, and customer feedback for our online stores.

Key Responsibilities

• Respond to customer inquiries via chat, email, and social media platforms
• Handle order issues, returns, refunds, and complaints
• Maintain positive customer relations and high store ratings
• Collect and report customer feedback to Operations and Marketing teams
• Assist with order verification, tracking, and follow-up
• Prepare basic daily performance reports

Qualifications

• 1–2 years of customer service experience (e-commerce experience preferred)
• Friendly, patient, and detail-oriented
• Strong communication and problem-solving skills
• Able to handle multiple tasks under pressure
• Basic knowledge of online store operations is a plus
• English communication skills