Description

• Respond to customer inquiries via online chat, email, and social media.
• Assist customers with product selections, order placements, and troubleshooting issues.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with the customer service team to improve processes and service delivery.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficient in English, strong customer service skills.
• Qualities and Traits: Excellent communication skills, problem-solving ability, patience, and empathy.
• Working Conditions: Ability to work flexible hours, including weekends and holidays as needed.