Online Customer Service Representative

FitFocusPH Online Shop

₱1-1.5K[Daily]
Hybrid - Rizal1-3 Yrs ExpBachelorContract
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Job Description

Description

  • Respond to customer inquiries via email and chat.
  • Assist with product information, order status, and returns.
  • Resolve complaints and provide satisfactory solutions.
  • Maintain accurate records of customer interactions.
  • Collaborate with team members to improve service quality.
  • Stay updated on product knowledge and company policies.

Requirements

  • Educational Qualifications: A Bachelor’s degree in Business Administration, Marketing, or a related field is required.
  • Experience Level: Candidates should have 1-3 years of experience in customer service or account management roles.
  • Skills and Competencies: Proficiency in customer service, account management, digital marketing, technical skills, and organizational skills.
  • Responsibilities and Duties: Assist customers, manage accounts, resolve issues, and promote products online.
  • Working Conditions: Remote work with flexible hours, requiring stable internet access.
  • Qualities and Traits: Strong communication, problem-solving abilities, patience, and a customer-oriented mindset.
Customer ServiceAccount ManagementDigital MarketingTechnical SkillsOrganizational Skills
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Christ Buhay

OwnerFitFocusPH Online Shop

Working Location

1900 Rizal. Cainta, 1900 Rizal, Philippines

Posted on 23 January 2025

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