As a Healthcare Customer Service Representative, you will handle medical-related concerns of US clients and providers. Your responsibilities include reviewing healthcare claims, assisting with billing inquiries, checking claim status, explaining EOBs (Explanation of Benefits), and ensuring accurate account resolution.

You will also:

Handle inbound/outbound healthcare calls professionally

Assist members/providers regarding claims and payments

Review medical billing and insurance information

Document customer concerns accurately

Provide excellent customer service while meeting company standards

This role is ideal for applicants with healthcare account experience, especially in AR Collections, claims, and medical billing support.