Job Requirements

• At least 2–3 years of experience in marketing, hospitality, resort, or hotel operations, preferably in a supervisory role.
• Strong knowledge of marketing strategies, digital marketing, and social media management.
• Excellent leadership, supervisory, and team management skills.
• Strong communication, interpersonal, and customer service skills.
• Ability to plan, organize, and coordinate resort operations and promotional activities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and online marketing tools.
• Good problem-solving and decision-making abilities.
• Ability to work under pressure, including weekends, holidays, and flexible schedules.
• Strong organizational and time-management skills.
• Knowledge of budgeting, sales reporting, and inventory management is an advantage.
• Professional appearance, positive attitude, and commitment to delivering excellent guest experiences.

Responsibilities

• Develop and implement marketing strategies to increase resort occupancy and revenue.
• Manage social media accounts, online promotions, and advertising campaigns.
• Coordinate with travel agencies, corporate clients, and event organizers to generate bookings.
• Plan and execute promotional events, packages, and seasonal campaigns.
• Supervise the daily operations of the resort, ensuring smooth and efficient service.
• Monitor staff performance, provide training, and maintain high service standards.
• Handle guest concerns, complaints, and special requests professionally.
• Ensure cleanliness, safety, and maintenance of resort facilities.
• Prepare sales, marketing, and operational reports for management.
• Monitor budgets, inventory, and operational expenses related to marketing and resort activities.
• Build and maintain strong customer relationships to encourage repeat visits and positive reviews.
• Ensure compliance with company policies, health and safety regulations, and local tourism standards.