Responsibilities

The Account Support Specialist is responsible for providing operational and administrative support to the Customer Success Team. This role ensures the timely and accurate execution of key processes such as usage reporting, account monitoring, and renewal coordination.

• Generate and release usage reports in accordance with defined timelines and accuracy standards
• Coordinate with publishers and internal teams for data gathering and report validation
• Prepare and send renewal notices to Sales within the prescribed timeline
• Assist in the preparation and processing of renewal quotations
• Update and maintain subscription details and account records in the PMCS monitoring system
• Monitor account status and flag accounts requiring attention or follow-up
• Ensure data accuracy and completeness across all monitoring tools and reports
• Support the implementation of process improvements and documentation of workflows
• Assists in generation reports and dashboards for performance tracking and analysis

Job Requirements

Education

• Graduate of Marketing, Communications, Business Management, or any related course
• Candidates with relevant experience
• Once in similar roles may be considered regardless of academic background

Experience

• Fresh graduates are welcome to apply
• Experience in administrative support, customer service, or data management is an advantage but not required

Skills

• String attention to detail and accuracy in handling data reports
• Organizational and time management skills, with the ability to manage multiple tasks and deadlines
• Basic data analysis skills and proficiency in Microsoft Excel or similar tools
• Good written and verbal communication skills
• Ability to work in a fast-paced, process-driven environment
• Problem-Solving mindset and ability to escalate issues when necessary
• Strong sense of accountability and ownership of tasks
• Ability to collaborate effectively with cross-functional teams (Sales, Customer Success, ang Management)