Job description:

What you’ll be doing (DUTIES & RESPONSIBILITIES):

• Act as point of contact and handle customers individual needs
• Liaise between customers and internal teams
• Handle inquiries and sales prospects via tickets, chats, voice calls
• Convert online website sign ups to paying customers
• Initiate solutions to meet clients’ needs
• Develop and maintain trusting and positive relationships with customers
• Prepare regular reports of forecast and progress by using key account metrics
• Continually seek to innovate operations

Job Requirements

What skills & experience you’ll bring to us (QUALIFICATIONS):

• Native-like fluency in Fookien & Mandarin Language is a plus
• Professional English verbal and written communication skills
• Bachelor's/College Degree in any field
• At least (3) year working experience in accounts management or solar related field
• Proficiency in Excel/Google Sheets and other productivity tools
• Strong sense of responsibility; ability to work independently under minimal supervision
• Client oriented, strong interpersonal skills, and a positive attitude dealing with people
• Excellent time, organizational, and self-management skills
• Quick-thinking, keen on details, with excellent crisis management skills
• Proactive and adaptable to changing work environments