Job Title: Chinese Translator – Collection Department

Location: Quezon City, Eastwood Bagumbayan

I. Position Summary

The Chinese Translator will assist the Collection Manager in conducting collection management work and providing administrative support within the Collection Office. This role ensures smooth communication with Chinese-speaking clients and stakeholders, while also supporting documentation, reporting, and compliance requirements.

II. Key Responsibilities

A.    Translation & Communication

• Translate written documents, contracts, and correspondence between Chinese and English/Filipino
• Provide verbal translation during meetings, calls, and client interactions.
• Ensure accuracy, clarity, and confidentiality in all translations.

B. Collection Support

• Assist the Collection Manager in monitoring and coordinating collection activities.
• Support communication with Chinese-speaking  clients  regarding  payment  reminders,  account updates, and resolution of concerns.
• Maintain records of translated communications for compliance and audit purposes.

C. Administrative Assistance

• Prepare reports, memos, and documentation related to collection operations.
• Organize schedules, files, and office records to support the Collection Office.
• Coordinate with other departments (Credit, Risk, HR) as needed.

III. Qualifications & Competencies

• Bachelor’s degree in Translation, Linguistics, Business Administration, or a related field.
• Fluency in Mandarin Chinese (written & spoken); knowledge of simplified and traditional characters is an advantage.
• Strong proficiency in English and Filipino.
• Prior experience in translation or bilingual support; exposure to financial or collection processes is a plus.
• Excellent organizational skills and attention to detail.
• Strong interpersonal and communication skills.
• Ability to work under pressure and handle confidential information responsibly.

IV. Work Environment & Benefits

• Location: Eastwood Office (with possible hybrid arrangements depending on the operatio nal needs)
• Standard office hours; flexibility required for urgent translations task.
• Competitive compensation package with allowances, health insurance, and performance bonus incentives.
• Opportunities for career growth into senior translation, compliance support, or cross-functional HR/collections roles.