Mandarin Client Success Representative

₱30-50K[Monthly]
On-site - TaguigFull-time1-3 Yrs ExpBachelor
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Job Description

Mandarin SpeakingEnglish LanguageCustomer ServiceProblem SolvingTeam PlayerStrong Work EthicBack Office SupportCall CentreTechnical Skills

Description

MANDARIN SPEAKING IS REQUIRED


At bossjob, we believe that bringing a change to the world through technological revolution is a fulfilling opportunity. As our Client Success Representative, your key responsibilities are:


  • Provide clients with quality and timely responses by deeply understanding their concerns with our service.
  • Monitor client inquiries and concerns on a regular basis through either chat, email, or phone calls.
  • Provide insights on inquiry trends and concerns to report to other departments for continuous improvement of the product.
  • Develop new ways and processes to provide our customers with the best customer service experience.
  • Collaborate with other departments and teams to resolve each client’s issues with ease.
  • Learn and constantly improve product knowledge and understanding as new developments occur over the course of time.
  • Review and approve job postings, company account creation submitted by employers to ensure they meet quality standards and prevent fraudulent activities.
  • Ensure that all jobs and companies published in Bossjob are true. Identify and remove spam or fraudulent jobs and companies and maintain the credibility of the platform.
  • Review and moderate candidate profiles to ensure adherence to guidelines, eliminating inappropriate or fraudulent profiles.
  • Other related tasks as assigned by the direct manager.


Requirements

Of course, what we expect from you are:

  • Bachelor’s degree in Business Management, Economics, or related field preferred.
  • At least 1-3 years of experience as a Customer Service Representative in the BPO or similar industry preferred.
  • Strong verbal and written communication skills.
  • Team player and takes ownership of their role in the organization.
  • Flexibility in working hours and open to work on a schedule of Monday-Friday (onsite), and Saturday (remote) from 9AM-6PM (PHT).
  • Excellent problem solving skills, technologically savvy and proficient in using Customer Support software.
  • Solutions-oriented and understands the importance of patience and empathy while assisting clients.
  • Strong organizational skills to manage and document customer interactions.
  • Ability to work in a fast-paced environment and handle high call volumes efficiently.


It would be also be great if you are:

  • A person with an entrepreneurial spirit and mindset
  • Adaptable to working in a startup environment.


What can you expect from us?

  • Fast growing startup company
  • Diverse team across Philippines, Singapore, China, and expanding to other countries.
  • Opportunity to provide a positive impact in the technology industry focused on Talent Acquisition.


Lorenz Andres

BossjobHR Generalist

Active just now

Working Location

Unit 603, The Infinity Condominium, 26th Street and 25th Street, Fort Bonifacio Manila, Taguig, Metro Manila, Philippines

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Time Off & Leave

    Birthday Leave, Sick Leave, Vacation Leave

Posted on 16 October 2024

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