Operations Support

This position supports operational efficiency by coordinating manpower allocation and ensuring compliance with hotel standards and labor regulations.

Key Responsibilities

Workforce Planning & Scheduling

• Develop and maintain daily and weekly manpower schedules across all hotel departments.
• Adjust staffing levels to meet fluctuating guest demands, events, and peak seasons.
• Ensure compliance with labor laws and hotel policies in scheduling.

Recruitment & Deployment

• Coordinate with Project manager and Recruitment to source temporary or specialized staff.
• Assist in onboarding and orientation of new hires and HR.
• Ensure staff are properly briefed on hotel standards and guest service expectations.

Operational Support

• Monitor attendance, punctuality, and shift adherence.
• Maintain manpower records, including timesheets, contracts, and deployment logs.
• Provide manpower reports to management and client for operational decision-making.

Performance & Training

• Track staff performance and escalate issues to department heads.
• Support training initiatives to improve service delivery and operational efficiency.
• Encourage a culture of teamwork and accountability among staff.

Communication & Coordination

• Act as a liaison between management, HR, and client hotel operations.
• Communicate staffing requirements and changes promptly to relevant stakeholders.