1. Shipment Coordination & Monitoring

• Coordinate day-to-day international and domestic shipments (air, sea, LCL/FCL).
• Monitor pre-alerts, bookings, vessel/flight schedules, and delivery timelines.
• Ensure timely communication of shipment status to clients and internal stakeholders.
• Track and update milestones in the operations tracker (booking, departure, arrival, delivery, billing).
• Escalate any shipment irregularities, delays, or discrepancies to the Operations Manager immediately.

2. Documentation Management

• Receive, review, and verify shipping documents such as Commercial Invoice, Packing List, Bill of Lading / Air Waybill, Import/Export Permits, Certificate of Origin, and Delivery Orders.
• Coordinate with the Brokerage team for clearance filing and document completeness.
• Maintain organized digital and physical files per shipment (audit-ready and properly named).
• Ensure that all required documentation is transmitted accurately and on time.
• Prepare turnover files for billing and archiving upon shipment completion.

3. Client & Partner Coordination

• Serve as support contact for client inquiries regarding shipment status, documents, and updates.
• Coordinate with shipping lines, airlines, and agents for booking confirmation, rate validation, and delivery instructions.
• Support communication with truckers, warehouse teams, and service providers to ensure timely pickup and delivery.
• Maintain professional and courteous communication with clients and business partners.