Job description:

Key Responsibilities

• Main Operational Responsibilities
• Real-time monitoring of vehicle movements and delivery statuses.
• Coordination with dispatch teams and brand representatives.
• Night shift coverage for delivery tracking and reporting.
• Booking and scheduling of deliveries via internal systems.
• Monitor car carrier operations during night shift; ensure proper loading, routing, and documentation.
• Administrative / Financial Tasks
• Encoding and updating delivery data in systems
• Preparing daily and shift-based reports.
• Account Coordination
• Compile and submit Customer Care Reports for night shift operations; document incidents and feedback.
• Communicate delivery issues (e.g., delays, damages) to client; document and follow up on resolutions.
• Qualifications

Education: Bachelor’s Degree, relevant experience in customer service and at least 2 years experience in logistics/ freight forwarding

Experience : Relevant experience in customer service and at least 2 years experience in logistics/ freight forwarding

Skills: At least 30 wpm speed. Advanced Communication Skills both written and verbal. Keen attention to details. Basic Excel and other MS Office Apps.

Attributes : Adaptability, Commitment to Customer Service Experience, Patience with Difficult Customers/Clients, Optimism

Job Type: Full-time

Benefits:

• Company Christmas gift
• Health insurance
• Pay raise
• Promotion to permanent employee

Work Location: In person