• Manage large amounts of incoming, outgoing phone calls and online chat.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communications.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Demonstrate empathy and patience towards customer concerns and needs.
• Collect and utilize customer feedback to enhance products, services, and overall customer experience.
• Sending EOD report and conduct QC for IB/OB/Online Chat

Additional details:

• Dayshift
• Fix Schedule
• 18,000 - 22,000 monthly!

• At least 18 years old or above
• College Graduate
• Has a passion for work
• Can speak both Tagalog and English
• Good to excellent in verbal, listening, and communications skills.
• Willing to commute/relocate in Marikina (in front of Sta Lucia)
• Willing to do Multi-tasks
• Computer Knowledge