Job Summary

The Training Assistant supports the Training Department in the delivery, coordination, and continuous improvement of training programs across all brands. The role ensures that new hires and store employees are equipped with the required knowledge, operational skills, and service standards prior to deployment and during store operations.

Key Functions & Responsibilities

1. Training Delivery & Facilitation

• Conduct functional and technical training for new hires prior to store endorsement to ensure operational readiness.
• Facilitate product knowledge, service excellence, refresher, and compliance training for store operations employees.
• Support training for new product launches and store openings as required.
• Assist in on-site training when needed.

2. Training Materials & Program Development

• Design, update, and continuously improve training materials, manuals, and assessment tools across all brands.
• Ensure training modules are aligned with company standards, operational procedures, and brand guidelines.
• Assist in developing structured learning guides for online and hybrid training formats.

3. Reporting & Documentation

• Ensure complete, accurate, and timely submission of training reports to the Training Head.
• Maintain updated training records, attendance sheets, assessments, and performance evaluations.

4. Policy & Compliance

• Ensure proper interpretation and implementation of the company’s Code of Conduct and internal policies during training.
• Reinforce adherence to brand standards, operational controls, and customer service expectations.

5. Staff Knowledge Retention & Audit

• Conduct regular staff knowledge retention audits across all stores to assess understanding of product knowledge, service standards, and operational procedures.
• Prepare audit reports and submit findings with actionable recommendations to the Training Head.

Competencies & Qualifications

• In-depth knowledge of company brands, products, and service standards
• Strong facilitation and public speaking skills
• Excellent written and verbal communication skills
• Strong decision-making and situational judgment skills
• Detail-oriented with strong documentation and reporting ability
• Highly organized, able to manage multiple priorities under tight deadlines
• Proficient in Microsoft Office and training tools/platforms
• Professional, proactive, and solution-oriented

Qualifications

• Bachelor’s Degree in Management, Business, Psychology, HRM, or related field
• At least one (1) year of experience in Training, HR, or related function
• Experience in customer service or food & beverage industry is an advantage