Job description:

Job Summary:

The Training Officer is responsible for supporting the design, facilitation, evaluation, and auditing of training programs that enhance employee competencies and performance in a retail environment. The role ensures that training initiatives align with organizational goals, are effectively delivered, and support employee development at store level, including compliance with store training standards.

Key Responsibilities:

• Facilitate onboarding, job induction, and skills-based training programs for store employees.
• Assist in designing and updating retail-focused training modules, manuals, and materials.
• Coordinate training logistics, including scheduling, attendance, and reporting.
• Conduct pre- and post-training assessments and monitor trainee performance.
• Collect, analyze, and report on training evaluation data.
• Support implementation of training programs and other store-level activities.
• Collaborate with HR and Store/Department Managers to identify training needs.
• Audit training-related standards at stores and ensure compliance.
• Willingness to travel/rove to multiple store locations as required.