Role Overview:

We are looking for a AWS Voice Cloud Developer to support the build and configuration of Amazon Connect voice solutions. This is a hands-on engineering role — not a call center operations or BPO support position. The candidate will work under senior guidance to develop contact flows, Lambda functions, and platform integrations.

Key Responsibilities:

● Build and configure Amazon Connect contact flows, IVR logic, and routing rules under architectural guidance

● Develop and maintain AWS Lambda functions (Node.js / Python) to support voice workflow automation

● Assist in telephony routing configuration, number management, and queue setup

● Support API-based integrations between Amazon Connect and backend/external systems

● Execute unit testing, SIT support, and defect triage on voice flows and integrations

● Maintain documentation for contact flow designs, integration specs, and configuration changes

● Troubleshoot and resolve voice platform issues in development and test environments

Mandatory Technical Skills:

● Must have 3 years of related experience

● Minimum 6–12 months hands-on Amazon Connect development (contact flows + Lambda)

● Demonstrated experience in solution build, not call center operations or agent support

● Has contributed to at least 1 Amazon Connect implementation (partial or full lifecycle)

● Amazon Connect - Hands-on experience configuring contact flows, queues, and routing profiles

● AWS Lambda - Ability to write and debug Lambda functions (Node.js or Python)

● AWS Services - Working knowledge of API Gateway, IAM, CloudWatch

● Telephony - Basic understanding of IVR design, call flow logic, and voice channel concepts

● Development - Solid fundamentals in at least one language (Python / Node.js / JavaScript)

Nice to Have:

● Salesforce Service Cloud Voice integration experience (CTI adapter, voice-to-case)

● Experience with infrastructure-as-code (CloudFormation / CDK)

● Exposure to omnichannel contact center solutions (voice, chat, tasks)

● AWS Cloud Practitioner or Developer Associate certification