The Key Accounts Manager is responsible for building and nurturing long-term relationships with strategic clients, ensuring their satisfaction, and driving mutual growth. This role involves managing high-value accounts, understanding client needs, and delivering tailored solutions that align with the company’s offerings.

Responsibilities:

1. Client Relationship Management:

● Build and maintain strong, long-term relationships with key clients.

● Serve as the primary point of contact for client inquiries, requests, and escalations.

● Understand clients' needs, challenges, and objectives, and provide proactive solutions to enhance their experience and value.

● Regularly engage with clients to ensure satisfaction and identify opportunities for improvement.

2. Sales and Business Development:

● Drive revenue growth by upselling, cross-selling, and identifying new business opportunities within assigned accounts.

● Ensure timely collection of payments and maintain positive client financial relationships.

● Foster new business development opportunities within assigned accounts to expand revenue streams.

3. Customer Satisfaction and Retention:

● Monitor customer satisfaction levels and address concerns promptly.

● Implement strategies to enhance customer loyalty, ensuring long-term retention and strong partnerships.

● Collaborate with support teams to resolve issues and enhance the overall client experience.

4. Reporting and Analysis:

● Provide regular performance reports that track sales metrics, revenue forecasts, and client feedback.

● Analyze data trends to identify opportunities for growth, process improvement, and overall account optimization.

● Maintain accurate records of client interactions, sales activities, and project status using CRM systems and other tools.

5. General Responsibilities:

● Propose innovative strategies to promote growth and performance improvement.

● Ensure all projects are aligned with client expectations, deliverables, and quality standards.

● Address any ad hoc tasks assigned by superior, ensuring efficient task completion.

Qualifications:

● With BD experience & TikTok Account management experience

● 2-3 years experience in Accounts Management

● Skills in doing deck and pitching

● The ability to build rapport with key clients.

● The ability to handle multiple client accounts.

● Strong negotiation and leadership skills.

● Exceptional customer service skills.

● Excellent communication skills