Junior IT Support Technician

Capataz - Manila

₱20-25K[Monthly]
On-site - Manila1-3 Yrs ExpBachelorFull-time
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Job Description

Information TechnologyInformation System

Description

Technical Support:

  • Provide first-line technical support to staff for hardware, software, and network-related issues via phone, email, or in person.
  • Troubleshoot and resolve basic IT issues, including issues with computers, printers, software, and other office equipment.
  • Escalate complex issues to senior IT team members or vendors as needed.

Hardware & Software Installation:

  • Assist with the setup, configuration, and installation of new computers, hardware, and software.
  • Perform regular maintenance on hardware, ensuring systems are up-to-date and functioning correctly.
  • Help deploy software updates, security patches, and antivirus updates across the network.

Network & Connectivity Support:

  • Assist with basic network troubleshooting, including resolving issues with Wi-Fi connectivity, VPN access, and printers.
  • Monitor network performance and report any issues related to connectivity, speed, or system downtime.

User Account Management:

  • Help manage user accounts, including creating, modifying, and deleting accounts in Active Directory or other user management systems.
  • Assist with password resets and user access control to ensure appropriate system access levels.
  • System Documentation & Inventory Management:
  • Maintain accurate records of IT equipment, including computers, printers, and software licenses.
  • Update and maintain technical documentation, including troubleshooting guides, software installation procedures, and network configurations.

IT Project Assistance:

  • Assist senior IT staff with ongoing IT projects, such as system upgrades, new software implementations, or network changes.
  • Participate in testing and implementation of new technology solutions and IT infrastructure improvements.

General IT Support & Miscellaneous Tasks:

  • Provide support for routine IT tasks such as backup procedures, antivirus scans, and system performance monitoring.
  • Assist with troubleshooting issues related to email, file sharing, or other productivity software.

Requirements

Education:

  • High school diploma or equivalent required.
  • An associate’s degree or certification in Information Technology, Computer Science, or a related field is preferred.

Experience:

  • Some experience in IT support or a similar role is beneficial (internships or entry-level roles are acceptable).
  • Familiarity with common operating systems (Windows, macOS, Linux) and office productivity tools (Microsoft Office, Google Workspace).

Skills & Abilities:

  • Basic understanding of computer hardware and software, including troubleshooting and repair.
  • Familiarity with network infrastructure and connectivity (Wi-Fi, LAN, VPN).
  • Strong problem-solving skills and ability to diagnose and resolve technical issues.
  • Excellent communication skills with the ability to explain technical issues in simple terms to non-technical users.
  • Ability to work effectively in a team environment and collaborate with other departments.

Other Requirements:

  • Ability to adapt to changing technologies and learn new systems.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Preview

Christian Arnigo

Project ImplemCapataz - Manila

Working Location

Manila, Manila, Metro Manila, Philippines

Posted on 28 November 2024

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