Location: 30th Street, corner 11th Ave, Taguig, 1634 Metro Manila

Work Setup: Onsite

Employment Type: Full-Time

Are you passionate about technology and providing excellent customer support? We're looking for a Service Desk Analyst to join our growing team!

Description

• Provide first-line support for IT-related issues via phone, email, and in-person.
• Perform troubleshooting for hardware and software problems, including Windows operating systems and Microsoft Office 365.
• Manage user accounts and permissions in Active Directory.
• Utilize ITSM tools such as ServiceNow, Remedy, or Zendesk for ticketing and incident management.
• Ensure timely resolution of service requests and incidents while maintaining service level agreements (SLAs).
• Document technical issues and solutions in a knowledge base for future reference.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: 3–6 years of experience in IT service desk or technical support roles.
• Skills and Competencies: Strong knowledge of IT Service Desk practices and tools, including ServiceNow, Remedy, or Zendesk.
• Skills and Competencies: Proficiency in Windows operating systems and Microsoft Office 365 applications.
• Skills and Competencies: Experience with Active Directory for user management.
• Qualities and Traits: Excellent communication skills and a customer-oriented mindset.
• Skills and Competencies: Ability to work collaboratively in a team environment and manage multiple tasks effectively.