Description

• Provide first-level support for technical issues and inquiries.
• Diagnose hardware and software problems and troubleshoot accordingly.
• Assist in the setup and configuration of IT equipment.
• Document support requests and resolutions in the ticketing system.
• Collaborate with senior technicians for complex problem-solving.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
• Experience Level: 0–2 years.
• Skills and Competencies: Basic knowledge of operating systems and networks.
• Qualities and Traits: Strong communication skills and a customer-oriented mindset.
• Responsibilities and Duties: Willingness to learn and adapt to new technologies.
• Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks.