We are hiring for an Application Support Specialist for a client based in BGC.

This is a Hybrid work following a Shifting schedule

Salary is up to ₱130,000.00 based on experience

Non -negotiable Requirements:

• At least 3 yrs of experience
• Proficient in working on relational databases (preferably Microsoft SQL Server)
• Experience in cloud services, preferably AWS
• Experience in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
• Knowledge in programming languages, Java and Python is a plus
• Experience with incident and problem management
• Experience in using ServiceNow, Jira, Confluence, or other similar tools
• Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
• Strong in agile delivery, with release management experience and engineering exposure
• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.

Responsibilities:

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate smooth transition of application features from development to production
• environments.
• Actively develop continuous improvement initiatives and optimization of business
• application service operations.
• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end-users.
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.