Description

• Provide first-line technical support for hardware and software issues.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Assist in the setup and configuration of new user accounts and workstations.
• Maintain records of issues and solutions for future reference.
• Collaborate with the IT team to improve and streamline support processes.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong problem-solving skills and attention to detail.
• Qualities and Traits: Excellent communication skills and a customer-oriented attitude.
• Responsibilities and Duties: Ability to work well in a team and follow instructions effectively.