Job description:

• Research, diagnose, troubleshoot, and identify solutions to resolve system, software, hardware, and technical issues
• Refer to internal database or external resources to provide accurate tech solutions
• Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams
• Track computer system issues through to resolution, within agreed time limits
• Communicate with clients via phone, email, or chat until they've solved a technical issue
• Manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Knowledgeable of MS Office Application.

Qualification:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, desktop support, or similar roles.
• Proficiency in Windows, Linux, and Mac OS.
• Familiarity with remote desktop applications and help desk software.
• Excellent interpersonal, written, and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Customer service skills and the ability to quickly understand and resolve technical issues.
• Creative thinking ability to approach technical challenges with innovative solutions.
• Ability to manage and prioritize multiple cases effectively, ensuring timely resolution.
• At least 1 year of experience as IT Support/Technical/Specialist. Fresh graduate that have similar experience is also acceptable.