DUTIES AND RESPONSIBILITIES:

• Provide technical support to end-users, addressing hardware, software, and network-related issues.
• Administer and maintain servers, databases, and applications to ensure their availability, security, and performance.
• Monitor and maintain the company's local area network (LAN) and internet connectivity.
• Install, configure, and maintain computer hardware, peripherals, and software applications.
• Implement cybersecurity measures to safeguard data, systems, and networks.
• Assist in the management of user access controls and data security protocols.
• Manage data backup procedures and test disaster recovery plans. Ensure data integrity and availability in case of system failures.
• Maintain accurate documentation of IT assets, configurations, and procedures.
• Create user guides and documentation for common technical issues.
• Conduct regular security audits and system backups.
• Recommend and implement upgrades to enhance IT infrastructure and processes.
• Schedule periodic maintenance for hardware and software
• Conduct training sessions for employees to enhance their technical skills and awareness. Provide guidance on best practices for using IT resources.
• Handle enrollment of employees in the biometrics system.
• Create official company email for newly on boarded employees.
• Attends to other related concerns and performs other duties as may be assigned.

QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience of at least 3 years in IT support, systems administration, or related roles.
• Strong knowledge of hardware, software, networking, and IT troubleshooting.
• Familiarity with Microsoft Windows, Office 365, and other common business applications.
• Excellent problem-solving and communication skills.
• Customer-oriented approach with strong interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Ability to adapt to new technologies and learn quickly.

Head Office:

• 909 Gregorio Araneta Ave., Sto. Domingo, Quezon City