Customer Service Representative – Telco

Metro Manila | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities:

Handle technical inquiries via phone, chat, or email

Troubleshoot software, hardware, or connectivity issues

Guide clients with step-by-step solutions

Document issues and resolutions accurately

Escalate unresolved issues to higher-level technical support

Meet service quality and productivity targets

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid technical training provided

Requirements:

High School or Senior High School graduate (College preferred)

Strong English and problem-solving skills

Customer-focused and analytical

Basic computer skills and multitasking ability

Willingness to work onsite in Metro Manila

Why Join Us

Competitive pay and performance incentives

Technical training and professional growth

Supportive team and collaborative environment

Apply Now

Start your career in technical support at Sapient and help clients resolve their IT and software issues.